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Our Privacy Policy — Built Around Your Account Security

When you open an account at gocengq, your personal details, payment information and gaming activity are protected by clear data practices.

Deposits via DANA, OVO, GoPay, QRISAccount access from mobile and desktopWithdrawal verification process
gocengq Our Privacy Policy — Built Around Your Account Security
REACH OUR TEAM

How to Contact Us About Your Data

Questions about your privacy or how we handle your account? We're here to help.

Live Chat Support Open the chat tab in your account lobby or on our website.
Email Support Send your privacy inquiry to [email protected].
Account Settings Log into your account, go to Settings > Privacy & Security to view your…
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account security is central to how we operate. We use encryption for payment transactions, separate secure storage for sensitive data, and regular security audits to keep your account safe.

Encryption & Payment Security

All deposits and withdrawals are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS credentials are never stored in plain text on our servers.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Account records are kept for the duration of your membership plus 2 years after closure to process final withdrawals and meet local legal requirements.

Access Requests

You can request a full copy of your personal data, gameplay history and payment records by emailing support. We deliver this within 14 days in a readable format.

Third-Party Sharing

We do not sell or share your data with marketing companies or data brokers. Payment processors and fraud-prevention vendors receive only the data they need to serve you.

Account Deletion

You can request permanent account deletion. We remove your personal data from active systems within 30 days, retaining only transaction records required by law.

Your Privacy Questions Answered

We collect your name, email address, phone number, date of birth and payment method details. We also record your device type, IP address, and session activity for security and gameplay purposes. Players in Semarang and Makassar can use the same account setup—your location is noted but does not restrict access where local law permits.

We retain your account records for 2 years after closure to process final withdrawals and comply with regional regulations. Backup copies are stored securely and deleted after this period. You can request earlier deletion by emailing support, though some payment records must remain for compliance.

Yes. All payments are encrypted using industry-standard SSL protection. Your DANA, OVO, GoPay and QRIS credentials are not stored on our servers—we receive only a transaction confirmation from your payment provider, keeping your banking details completely separate.

Absolutely. Log into your account, go to Settings > Privacy & Security and select 'Download My Data,' or email [email protected]. We provide your data in a standard format within 14 days at no cost. This includes account details, deposit history and gameplay records.

When you request deletion, we remove your personal information from active systems within 30 days. However, transaction records required by law are kept in a separate, anonymized format. Any active withdrawals or disputes are resolved before deletion is final.

No. We do not sell or share your personal data with marketing firms or third parties. Only payment processors and fraud-prevention services receive limited data needed to process your deposits and keep your account secure. All partners are bound by confidentiality agreements.

Visit your account Settings > Privacy & Security to manage cookie preferences and marketing communication settings. You can disable non-essential cookies in your browser without affecting login or gameplay. Essential cookies for account security cannot be disabled.