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Our Terms and Conditions—What You Need to Know

When you open an account at gocengq, you're agreeing to rules that protect both of us.

Account SecurityWithdrawal VerificationPayment Protection
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gocengq Our Terms and Conditions—What You Need to Know
REACH OUR TEAM

How to Contact Us About Your Terms

Questions about how our Terms apply to your account, your data, or a payment issue? Our support team is here to walk you through it.

Live Chat Support Open a chat conversation directly from your account dashboard or the lobby footer.
Email Inquiry Send a detailed question to our support address and include your account username.
In-App Message Centre Use the message tool inside your gocengq account to raise a support ticket.
YOUR DATA AND SECURITY

How We Handle Your Information Under Our Terms

Your account data—name, payment details, transaction history—is encrypted and stored on secure servers. We only use this information to process your deposits, verify withdrawals, detect fraud, and meet legal reporting requirements.

Data Encryption

Every deposit, withdrawal and account change is protected by SSL encryption so your payment details and credentials stay private between you and our servers.

Fraud Detection

We monitor deposits and withdrawals for suspicious patterns. If a transaction looks unusual, we verify it with you before processing to protect your account from unauthorised access.

Cookie and Analytics

We use cookies to remember your preferences and track how you navigate the lobby. You can control cookie settings in your browser; most features still work if you disable non-essential cookies.

Third-Party Payment Processors

DANA, OVO, GoPay and QRIS are handled by their own systems. We share only the minimum needed to process your transaction; they follow their own privacy rules.

Data Access Requests

You can ask to see all personal data we hold about you. Submit a request via support with your account details, and we'll compile your information within 30 business days.

Account Closure and Retention

Close your account anytime through your settings. We retain transaction records for seven years for regulatory compliance, then delete personal contact information after one year.

Frequently Asked Questions About Our Terms

Real questions from real players. Here's what you need to know about how our Terms apply to your account, your deposits, withdrawals and data.

Never share your password with anyone—we never ask for it by email or phone. If you forget it, use the password reset link on the login page. If you suspect unauthorised access, contact support immediately so we can freeze your account and investigate the breach.

You can request a withdrawal anytime during business hours. We process most withdrawals to your original payment method (DANA, OVO, GoPay or QRIS) within 24 hours after identity verification. Very large withdrawals may take longer for fraud review, but we'll tell you the timeline upfront.

Contact support with your transaction ID. We investigate every dispute and check with your payment provider (DANA, OVO, GoPay or QRIS). If a deposit didn't reach your wallet, we'll trace it and refund it. If a withdrawal is stuck, we'll contact the payment provider to unstick it.

We keep transaction records for seven years to comply with financial law. Personal information like your name, phone and address is deleted after one year. If you need a transaction record after closing, contact support and we can retrieve it for you.

No. We don't sell your data to third parties. We share the minimum with payment providers (DANA, OVO, GoPay and QRIS) to process your transaction. We may share anonymised statistics with partners, but never your name, account balance or payment details.

One person, one account. Sharing login details with friends or family breaks our Terms. Multiple accounts linked to the same person will be merged or suspended. We do this to prevent fraud and money-laundering, and to keep the game fair for everyone.

The full Terms are always available here on our site and inside your account settings under 'Legal'. You can also request a copy by email. We update them occasionally and notify you of material changes. Continuing to use your account after an update means you accept the new Terms.

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